Root Cause Analysis
Root Cause Analysis (RCA), an integral component of continuous improvement, helps organizations understand why a problem is occurring and identify potential solutions. RCA analysis implies solving underlying issues rather than just treating symptoms. Step 1 is to uncover the root cause of a problem. Step 2 is to identify solutions that can be applied to the root causes. Step 3 is to apply what is learned from RCA to prevent future problems or repeat successes.
Human-Centered Solution Design
Human-Centered Design is a problem-solving technique that puts real people at the center of the solution development process, enabling you to create solutions that resonate and are tailored to your stakeholder’s needs. That includes both the staff implementing solutions and the clients experiencing the solution. It’s all about building a deep understanding of the people you are creating solutions for. Where possible, we include the very people who experience a problem the most in the design process.
Plan-Do-Study-Act (PDSA) Cycles
Once you have a change planned, a series of short Plan-Do-Study-Act cycles will help to measure change. It is a structure for iterative tests of change leading to systems improvement. To PLAN is to develop a test of the planned change including how to implement the change and how to collect data related to the success of the change. To DO is to implement the test on a small scale, documenting problems and unexpected observations. To STUDY is to analyze the data, compare results to predictions, and summarize and reflect on what was learned. To ACT is to modify the change and plan the next cycle of testing.
