Key Performance Indicators
Indicators are the ways in which a program can measure progress towards their goals and are strongly tied to the goals outlined in a program logic model. Indicators are about more than just data and measurement. They deepen understanding of program performance, provide valuable information for decision-making and continuous improvement, and are a key communication language when building relationships with funders.
Data Collection Processes
In order to effectively measure progress towards your goals, you need the appropriate data collection and data entry tools. These tools should be useful, efficient, and easy to implement. Examples of data collection tools are registration forms or surveys. Examples of data entry tools are Excel spreadsheets or Customer Relationship Management tools like Salesforce.
Interviews and Focus Groups
When surveys or other methods of quantitative data collection just won’t do. Qualitative methods such as interviews and focus groups can give you deep, rich stories about how the lives of your program participants have changed as a result of your program.
Data Analysis
Not all organizations have the technology or expertise to analyze data once it has been collected. Programs often need descriptive statistics (analysis of data that summarizes data in a meaningful way) in order to prepare funder/grant reports, annual reports, or just to use for internal decision-making and performance improvement.
Evaluation Reports
Once both quantitative (numbers) and qualitative (words) data have been analyzed, some organizations need a brief report to share with key stakeholder groups. Reports outline the methods used for collecting and analyzing data, summarize the key findings, and make actionable recommendations based on findings.
